Creating great mobile experiences is our focus this month. While it's one of the most discussed topics for external web experience strategies, it's also something we need to consider for our employees and partners. To guide some of your thinking consider these discussions:

For the internal customer:

• The Dark Side of Mobile
• What is Really Driving Mobile in the Enterprise?

For the external customer:

• Why You Need a Mobile E-Commerce Strategy Now
• Mobile CXM: How to Leverage Mobile Solutions to Meet Customer Experience Expectations

Also this week, we checked out the new DAM Maturity Matrix and some cool vendors in content management and enterprise collaboration.

Most Popular

• SharePoint 15: 8 Things to Help You Prepare
• The Real Reason Why Intranets Aren't Working
• Facebook Acquires Glancee: Now Everywhere You Go, There's Someone You Sort of Know
• Gartner's Cool Social CRM Vendors Feed Information Into Business Processes
• Using SharePoint to Communicate Organizational Structure Effectively

Editor's Picks

• UX is Destroying the World! Will UX Come to the Rescue?
• The Dark Side of Mobile
• Plone Open Source CMS Project to Adopt HTML5, CSS3
• Gartner's Cool Vendors in Collaboration, Social Software: harmon.ie, MangoApps Listed
• Providing Exceptional Customer Service Through Social Media

Around the Web

• 3 Lenses For Innovation
• Social Business: Where It's Been & Where It's Going
• Three Things They Don’t Tell You About Community Management
• Social Business In The B2B Ecosystem
• Pinterest: Top 100 Digital Marketing Boards

Featured Events (all events | post your event)

• May 17 — Web Experience Management Lunch Seminar in Boston
• May 30 — (Webinar) How to Drive Innovation, Productivity with a Social Intranet
• Jun 03 — Semantic Technology & Business Conference San Francisco
• Jun 18 — Enterprise 2.0 Summit Boston
• Jun 26 — Forrester's Customer Experience Forum New York

Featured Jobs (all jobs | post your job)

• Senior Digital Content Strategist in Virginia at Siteworx
• Director of Product Marketing in Palo Alto at Kapow Software
• Executive Editor — Technology in San Francisco at IGN Entertainment
• Software Project Manager in Wisconsin at Widen
• IT Business Applications Analyst in Massachussetts at Autonomy

I have a confession: many of this week's features reminded me of Rockwell's 1984 hit "Somebody's Watching Me."

The anytime, anywhere access that our mobile devices provide our workplaces; social software that tracks our every move; the crumb trail that social data leaves: our experts explored the positives and the negatives of the digital, social and mobile world we live in. They also offered up some practical advice on how to encourage employees to adopt new technology (it's like riding a bike!) and proposed a new standard for brands and the products they represent to aspire to.

Intrigued? Read on.

Actively engaging enterprise teams is something Jive is proving to be quite good at, and now its investors can see the proof in the company's latest earnings results.

This Friday, we offer up a little relationship advice. With spring in full swing, love is in the air and we’re all feeling a little flirty and looking to spice up our daily routines with more passion. But with it so easy to stray nowadays, how can we ensure that those with whom we are engaged stay committed and loyal? Knowing the signs of a wandering eye can help, as can showing a little interest yourself. We’re talking about your customers, of course (this isn’t Cosmo) and thanks to folks at Maxymiser, there’s now a handy infographic to help us identify the 5 Signs Your Online Customers are Cheating On You.

This week alone, analytics has been a hot topic. Call it what you want — Business Intelligence, Sentiment Analysis or Social Reporting — it can all tell you a lot about what’s going online, around your brand and your customers. Big Data isn’t just for information management. It also applies to marketing. This week also brought up Gartner’s Cool Vendors reports, one of which features those in the content analytics space. Let’s take a look at the companies that topped its list.

Our relationship with technology is constantly evolving. From the emergence of computers as consumer devices to the growth of the Internet as an information resource and then as a channel for communication and interaction, we have a more personal relationship with technology than at any other point in human history. It might have seemed that Web 2.0 was final step in our personal technology transition, but then came mobile.

Apple's work on iOS 6.0 continues at speed, ahead of June's WWDC event with new snippets of information suggesting some big changes. Meanwhile those stories about the mini iPad refuse to die down.

 Most dolphins have acute eyesight, both in and out of the water, and they can hear frequencies ten times or more above the upper limit of adult human hearing. This may explain why Bottlenose’s new release aims to make it easier to find and filter information across social streams. With Bottlenose 3, more than 30 new features work to improve the way users can connect with more types of social accounts, discover and respond to more than 140 kind of messages, and interact through more user friendly interfaces.
 

Bing has relaunched with a series of major changes, adding context and social elements to its new results page and a firm emphasis on "pure search." The roll-out will happen over the next couple of weeks, so stay tuned.

Everything has a brand. Theresa Regli of the Real Story Group urged those attending the Henry Stewart DAM event in New York to question what the brands are that surround them on a daily basis. Not just the Nike swoosh or Coca Cola. Think of where you live. What visuals would tell the story of your city so that a person who never visited could identify it?

Everyone’s talking about Big Data, even your grandmother has probably heard of it. “I don’t much about it, but I know it’s important,” my 90-year old father-in-law told me when I brought it up in a conversation.

I bet he's not the only one still trying to figure it out. Then comes the big data appliance — bring on the head swirling effects.

Information is at the heart of what most enterprises do. For some it is their product and lifeblood; for others it lubricates all aspects of their operation. The fact is that, in one form or another, information management is vital for virtually any organization, particularly as tough economic conditions prevail, and the more efficiently enterprise content is controlled and accessed, the more effective organizations’ operations become. After all, we all operate in an ‘information economy’ these days.

At J.Boye 2012, it was made clear that sharing is caring. Whether it’s information about what’s working or what isn’t, it’s essential that everyone from development teams to sales and marketing to community managers share insights so as to help everyone innovate and make improvements. Session after session, valuable information about mobile web strategy, SharePoint development and web governance were shared, giving us great insight on how we can avoid pitfalls and work smarter.

We’ve been saving up "Gartner’s Cool Vendor’s in Content Management" list for the past four days like a kid trying not to eat their favorite candy bar. Finally, we snapped, opened it last night and found that only four vendor’s had made this year’s list.

Google App maker BetterCloud has debuted a new domain management tool to go along with a collaboration tool it released in February, and the company raised US$ 2.2 million in new seed funding to keep building even more.

Last year Hippo, an open source web content management company, reported its highest revenue ever, and the growth pattern continues in 2012.

There’s almost nothing that marketers and social media mavens love more than creating new buzz-words and phrases. So, it’s not too surprising that a new term has emerged in the space — social performance software. Social performance software sounds pretty important, but is it really just a new name for an old trick?

The landscape for social platforms is a rich one, and IT professionals are using a number of approaches to deploy social communication and collaboration features in an enterprise environment.

If it's time for a change, we've got a shopping list of hot jobs for you to browse. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

Digital marketing/e-commerce software provider EPiServer is scaling its technology offering to more effectively handle Big Data with the purchase of Swedish enterprise search solution vendor 200OK AB. The 200OK AB cloud-based “Truffler” application can handle large volumes of Big Data, including user data, social and mobile web content, and product and online transaction information.