Atlassian Consulting with a Platinum Solution Partner
Build, optimise, migrate to the cloud, or enhance your existing Atlassian environment with Atlassian consulting services from Devoteam.
Your Platinum Solution Partner
Benefit from our Platinum Partner status and global certifications for tailored Atlassian consulting solutions, from demos to custom implementations.
Proven Track Record
Devoteam’s Atlassian Consultants helped numerous organisations deliver value such as Liberty Global, Nexperia and MN.
End-to-end Atlassian Consulting Services
Improve your Jira, JSM, Confluence and other Atlassian apps and implementations with Devoteam’s support. We help you with building, optimisation, training, and licence management.
Discover Atlassian Jira solutions
Jira Software
Jira Software is an issue-tracking product developed by Atlassian that enables bug tracking and agile project management. It is designed to help every member of your software development team plan, track, and deploy high-quality code.
Jira Service Management
Jira Service Management is an open platform that empowers teams with service best practices that are adaptable. It brings customers and business support teams together with streamlined workflows.
Jira Service Management for HR
Jira Service Management streamlines HR processes like onboarding, leave management, and performance tracking in one central, automated platform.
Cloud Migration for Jira
Migrate Jira/Confluence to the cloud seamlessly with expert guidance, planning, a Cloud Migration Runbook for testing, and full training and support.
Atlassian Consulting Services
Assess
Assess
Discover how Atlassian tools can enhance your way of working. We have a range of tried and tested assessments to baseline where your organisation is now, and advise on what’s needed to get you to where you need to be.
- Discovery: If you are just starting your Atlassian journey with us, or are adding a new product or integration to your estate, the discovery process will perform an in-depth analysis of your current state and requirements. We will work with you to perform workshops with key stakeholders to understand your desired outcomes and create a detailed implementation plan and roadmap.
- Health Check: The health check is a high-level analysis of your current implementation. The output of the health check will be a document containing the findings, risks, issues, dependencies and so on. It will also contain various recommendations on improvements to, or reworks of, the implementation, following best practices and industry standards.
- License Assessment: Are you looking to scale up or down? This report will consider how upgrades or downgrades to licenses or user-tiering will impact your functionality, ways of working and costs.
- Cloud Readiness Assessment: Using Atlassian’s migration approach, we will work with you through the Assess Phase. This enables us to give a more accurate estimation of the effort involved in completing the migration with our recommended migration approach.
- Optimisation Plan: Want to ensure you are getting the most out of your tooling? Or do you need help in delivering transformational ways of working? Our qualified experts can provide recommendations and action plans or work with you to deliver value!
Build
Build
Create a blueprint for your dream collaboration tooling fitting your specific organisational requirements and culture. We provide certified Atlassian experts to guide you in every step of the implementation process.
- Workshop: The first step in building an Atlassian solution? We seek to understand our customers’ desired outcomes. We run a series of workshops with key users and stakeholders to understand their business goals before delving into the details of how the new implementation should be configured.
- Implement: In collaboration with our clients, we build a product backlog of necessary items to deliver the solution. This is subsequently delivered in frequent sprints to efficiently achieve progress and value. We configure Atlassian tools to facilitate your team’s processes and way of working, adjusting as required to align with your needs. Knowledge is passed to important stakeholders to guarantee that the solutions receive continued support post-delivery.
- Integrate: Our expertise lies in configuring and integrating Atlassian toolsets through add-ons or API, enabling seamless end-to-end processes across various systems.
Optimise
Optimise
Review and identify how you can quickly adapt by ensuring your tools and ways or working are still driving you towards value. We draw from expert knowledge and best practices to get the most value out of Atlassian tools.
- Reconfigure: Customers frequently find that their Atlassian instances eventually become unwieldy products that no longer meet their IT or business requirements. To address this issue, we don’t only assist in tidying up their Atlassian instances, but also in constructing an operating model to prevent similar problems from resurfacing in the future. This way, our customers can better leverage Atlassian tools and optimise their workflow to improve efficiency and reduce manual effort and costs.
- Automate: By streamlining process inputs and automating them, your staff will have more time to focus on continuous improvement and delivering value to your customers.
- Align to best practices: With our team’s specialisation in ITSM, ITIL, SAFe, and Scrum, and their extensive industry experience, we can assist you in developing custom-fit processes and methods of operation that align with industry best practices and meet the unique needs of your organisation.
Migrate
Migrate
The Atlassian Server products are no longer supported. Organisations must upgrade to Data Center products or migrate to Atlassian Cloud. Devoteam strives to assist in facilitating your transition to the Cloud in a hassle-free manner.
- Discovery: The migration strategy and method we recommend will depend on several factors identified during the ‘Assess‘ phase. To determine the migration’s scope, we typically propose an initial Discovery engagement that covers the Assess phase and partly the Plan phase. This helps us provide a more accurate estimate of the migration effort required, taking into account our recommended migration approach.
- Phased migration: Devoteam follows the 6 Phases recommended by Atlassian to migrate our customers to the cloud.
Support
Support
We prioritise delivering solutions that empower organisations to become self-sufficient and self-reliant. Our offerings include a range of additional aftercare support and training services, all tailored to meet your specific needs and ensure your continued success with our solutions.
- Aftercare: We provide extended early life support to ensure that your organisation has prompt access to assistance with our developments and customisations. Our goal is to ensure that you have a seamless experience with our solutions and feel supported every step of the way.
- Tweaks: After the implementation, teams often discover new improvements, customisations, and use cases that were not initially considered. To assist with these changes, our team provides an aftercare package that offers prompt support to implement them or guide customers on how to achieve their desired outcomes. We understand the importance of adaptability and strive to ensure that our solutions can evolve with your organisation’s changing needs.
- Customer Success: We can assign a dedicated Customer Success Manager to work with your organisation and create a roadmap to schedule development and improvements to your Atlassian solution. Our team collaborates closely with your organisation to identify how you can leverage the full potential of the Atlassian stack.
Training
Training
Devoteam is a Certified Atlassian Training Partner. Our consultants will help you unlock your potential in developing your roadmap to improvement in the Atlassian stack. We offer certified trainings for all levels of experience, from beginners to experts.
Follow training on:
- Jira Administration
- Managing Jira Service Projects
- Confluence Administration
- Planning with advanced roadmaps
- Jira Essentials with Agile Mindset
License Management
License Management
Devoteam offers centralised Atlassian licensing solutions, advising on the right licenses and supporting scalability. Experience streamlined management through co-terming and a dedicated point of contact for your team’s needs.
Why partner with Devoteam?
Atlassian Platinum Solution Partner
Devoteam is a Platinum Solution Partner, meaning we have met Atlassian’s highest standards for training, business practices, and customer solutions. Our ten certified experts help businesses of all sizes, offering tailored products, demos, quick starts, setup, training, and customisations to maximise their Atlassian tools.
Specialisation in ITSM & Cloud
Our Atlassian recognised ITSM & Cloud specialisations show that the right amount of knowledge, experience, and certifications are available to completely unburden customers in Atlassian ITSM processes and cloud migrations.
Proven track record
Devoteam has a proven track record of helping organisations deliver value with a range of success stories around EMEA.
Discover how we helped semi-conductor giant Nexperia with implementing Jira Service Management.
